Frequently Asked Questions

Have Questions? We're here to help!

Questions by Department:

Town Clerk

Can I get a handicap tag in the Clerk’s Office?

Can I apply for a U.S. Passport there?

How do I get a copy of my Marriage License?

How do I apply for a Marriage License?

How do I fill out a Freedom of Information request?

Community Development

Are there any incentives available for new businesses?

Why Do We Need a Community Recreation Center?

What do I need to do to open a new business in Irondequoit?

How long does it take to get a permit?

Do I need a building permit?

What information do I need to apply for a building permit?

Is a permit required for a storage shed?

Public Works

How long does it take to get a driveway/right of way permit?

Do I need a permit to pave my driveway?

Who can help me with my sanitary sewer backup in the basement?

Who can I call for a question about a park?

Where are the waste hauling services available in Irondequoit?

Where is the Department of Public Works located?

How do I request a Street Tree?

How do I report a pothole or street issue?

When is brush picked up in my area and what quadrant am I in?

The street tree in front of my house has been removed. When will the stump be ground?

Parks

Who can I call for a question about a park?

Are dogs allowed in local parks?

Recreation

Who can I call for a question about a park?

How can I book an event at Camp Eastman or other Town facility?

How do I register for sports, programs and activities?

Town Court

Who can file Small Claims?

When is my court date?

I can't make my court date, what do I do?

I have received a traffic ticket - what do I do now?

How do I contest a parking violation?

Do I need an attorney for a traffic infraction?

If I post bail, when can I get it back?

When and how can I make a payment for a parking violation?

What if I have a question about a parking violation?

What is a surcharge?

What if I don't pay my parking ticket?

How can I get an order of protection issued?

What is a driver assessment fee?

How is my driver’s license point total calculated?

Do I need a lawyer to go to Small Claims Court?

What costs are involved when filing small claims?

What happens after I file a Small Claims action?

Who can file Small Claims?

Animal Control

Are dogs allowed in local parks?

Am I required to license my dog with the Town of Irondequoit?

Do I need to leash my dog while going for a walk?

Are residents allowed to feed deer in the Town of Irondequoit?

Is there a restriction on the number of dogs per household in the Town of Irondequoit?

Code Enforcement

How do I file a code complaint?

How do I know if an issue on my neighbor’s property is a code violation?

Other