- What are building permits required for?
As per New York State law, building permits are required for work that must conform to the Uniform Building Codes, which includes: new residential, commercial and industrial buildings; additions to residential, commercial and industrial buildings; interior and exterior structural repairs; alterations, improvements and remodeling of existing structures; garages; carports; all sheds; roofing; siding; decks; porches; stairs; fences; swimming pools in which the water depth is two feet or greater; heating systems (new and replacement); hot tubs; fire suppression systems; fire alarm systems; solid fuel burning appliances; gas fired decorative appliances; parking lots; and demolition of all structures.
- Can a homeowner do his/her own plumbing work?
No. Homeowners must use a licensed plumber. Contact Community Development at 585-336-6026 for more information.
- Can a homeowner do his/her own electrical work?
Yes, with certain limitations. Contact Community Development at 585-336-6026 for more information. Electrical work must be inspected by a state-certified electrical inspection agency.
- Does an above ground pool have to be enclosed by a fence?
Yes, if any part of the pool wall is less than 48 inches high. Any stair access to the pool must have a self-enclosing and latching gate of four feet in height or the ladder must be the type that can be locked in the upright position when the pool is not in use.
- Who is responsible for clearing the fire hydrant?
Fire Hydrants are property of the Water Authority (Irondequoit has 2 – Monroe County and Sea Breeze). These hydrants are an extension of the water main and are installed for use by the fire department to provide large volumes of water needed in the event of a structure fire.
The responsibility to clear fire hydrants is not solely (or legally) that of the person who’s house the fire hydrant is located in front of; so be a good neighbor.
Fire hydrants are located within the public right of way and not on a person’s private property; therefore anyone can dig them out without trespassing.
There is no code requirement to dig out fire hydrants but there is one for placing snow on a fire hydrant.
Town Code of Town of Irondequoit. 89-21 Fire protection equipment; water supply “No person shall intentionally cause snow to be placed around any public or private hydrant so as to unreasonably interfere with its use.
Elderly or persons with health issues, which are greatly increased by cold weather, should not be digging out fire hydrants. The term “Adopt a Hydrant” was created to encourage a youthful or healthy individual to adopt and clear a fire hydrant in their neighborhood.
Fire hydrants should be clear of snow at least to the bottom of their outlets and for a distance of 3 feet all around the hydrant.
Remember: “The life you save maybe yours!”
- What department is responsible for code enforcement?
The Department of Community Development.
- How should I file a complaint?
In person at Town Hall, or by calling Community Development at 585-336-6026. A tracking number will be assigned to your specific complaint. Your name and phone number will remain strictly confidential. If the inspector requires additional information, he or she may contact you. Complaint forms can be downloaded by clicking here.
- How long do people have to paint their houses?
Thirty days, but it could be as much as six months depending on the Court’s discretion. The seasonal nature of paint application is considered.
- Who is responsible for corrections of code violations, the owner of the premises or the tenant?
Generally, the person responsible for creating the violation is responsible. Most sanitary conditions are the responsibility of the occupant/tenant. Most structural and equipment deficiencies are the responsibility of the owner.
- What are EPODs, and how do I know if my property is located within such areas? Does it take longer to get a building permit if I am in an EPOD?
The Town’s zoning code includes Environmental Protection Overlay Districts, or EPODs, which provide an increased level of oversight for development in fragile environmental areas, including steep slopes, woodlots, flood plains, coastal zones, watercourses, and wetlands. If you live or own property in an Environment Protection Overlay District, please call the Planning & Zoning Department for appropriate assistance and approvals before undertaking any construction or site work.
The Planning & Zoning Department has a set of town maps that show the EPODs. You can view these maps online, call 336-6015 or 336-6029 to see if your property is located in an EPOD, or visit Town Hall to look at the maps. This information is noted on assessment notices and property tax bills.
The EPOD regulations cover not only new structures, pools, decks, sheds and additions, but also tree removal and topping, soil stripping, filling, excavation and grading, as well as the drainage and discharge of storm water and pool water over slopes or into protected bodies of water. [See Town Code Section 235-41 for EPOD Code.]
EPOD Permits are granted by the Planning Board after a public hearing. This process takes approximately 30-60 days. If the EPOD Permit is granted, the project can proceed for building permit review, which takes approximately 7-21 days. Therefore, projects located in an EPOD District may take up to 3 months or longer to receive all required permits, so plan ahead.
- If my property fronts on Irondequoit Bay, or Lake Ontario do I need any additional permits to build a house, additions, deck, or dock? If so, will it take longer to obtain a building permit?
The NYS Department of Environmental Conservation (DEC) has delineated a Coastal Erosion Hazard Area along Lake Ontario and along parts of Irondequoit Bay to protect this fragile waterfront zone. Disturbance to this area is discouraged, and any proposed earth work or construction in this area requires a permit from the DEC. A DEC permit is required before a building permit can be obtained.
Work within designated wetlands and their buffers also requires DEC approval. Town EPOD permits are also required for construction in wetland buffers, flood plains, woodlots, and/or steep slope areas. A building permit is also required after other appropriate permits have been obtained.
To construct a dock on Irondequoit Bay, a permit from the NYS DEC and U.S. Army Corps of Engineers is required. A Town permit is also required to insure that the required town zoning codes (i.e. number of docks, size, and setbacks) are being met.
Obtaining permits from the DEC and the Town will take several months, so plan a head.
NYS DEC Region 8 Office, Avon, NY can be reached by calling (585) 226-5400.
The DEC coordinates its review with the U.S. Army Corps of Engineers.
- My house does not meet current zoning regulations. Can I rebuild if it is demolished or destroyed by floods or a fire?
If the repair or replacement is not more than 50% of the value of the house and dimensions of the house are not exceeded, work can be performed without special approvals. However, a building permit is required, and all applicable codes must be met.
- I have a small lot which does not conform to current zoning requirements. Can I still build on it? If so do I need any special approvals?
Non-conforming lots that are part of an approved and filed subdivision are considered legal and may be built upon, provided that the structure meets all current zoning and building codes (i.e. setbacks, lot coverage, etc.). Contact the Planning and Zoning Department for further information, 585-336-6015 or 585-336-6029.
- Can I operate a business in my home?
Town code permits Home-Occupation under limited circumstances. For example, you must live on the premises, have no employees, and no clients are allowed to visit the home. There is also a limit on the floor space devoted to such use and a prohibition against outdoor use, signage, and use of accessory structures (i.e. garage or shed). Section 235-14.F. of the Town Code details home-occupation requirements.
- What is needed to obtain a marriage license?
In order to be married in New York State, it is necessary to obtain a marriage license. Marriage licenses can be obtained from any town or city clerk’s office in the state. A marriage license needs to be obtained a minimum of 24 hours in advance of the ceremony and is valid for 60 days. Cost is $40, cash or check. Both parties must be present at time you apply and must have one document from both of the following categories:
One of the following age-related documents: (a) raised seal birth certificate; (b) baptismal record (only an original is acceptable); (c) naturalization record.
One of the following identity-related documents; (a) driver’s license/non-driver’s ID; (b) valid passport; (c) employer’s photo ID.
If any previous marriages, parties must bring divorce decree or death certificate.
- What regulations do I have to follow for posting and distributing bills, notices, and advertising?
It is illegal to post and distribute bills, notices, and advertising materials in any public highway, except for what can be left within a building. It is also illegal to post bills, cards, or advertisements – other than legal notices – on any telephone or electric pole in the Town, or on any building or fence except by permission of the owner.
- Is this where you get your handicapped parking permit? How long are they issued for?
Yes, for Town of Irondequoit residents only. An application for a parking permit (form MV-664.1 – available online by clicking here) must be completed by a doctor. A driver’s license or non-driver’s ID is required.
Temporary permits can be issued for no longer than six months. Permanent permits are renewed after five years.
- Is this where you get a permit for a neighborhood block party?
Yes, for Town of Irondequoit residents only. An application is available by clicking here.
- Who do I call to get a divorce?
Questions about divorce should be directed to an attorney.
- Where can I find a copy of my divorce papers?
The Monroe County Clerk’s Office.
- Where do I find or file a business license?
The Monroe County Clerk’s Office.
- When and how do I obtain a dog license?
All dogs in Irondequoit must be licensed with the Town Clerk’s office at four months of age. Proof of current rabies and spayed/neutered certificate is required. The fee for unspayed/unneutered dogs is $18.00. The fee for spayed/neutered dogs is $9.00. This is a yearly license. Subsequent renewal forms are sent from the New York State Department of Agriculture and Markets. Proof of current rabies vaccination is required for all renewals.
- What is the regulation for posting a political sign?
Temporary political signs are allowed without a building permit subject to the following conditions: Only one nonilluminated, nonmoving sign per zoning lot is allowed per candidate; maximum total area of all signs on a zoning lot shall not exceed eight square feet (however, there is no area limitation on window signs); no sign is permitted on fences, trees, or utility poles; political signs are only allowed during the time period 45 days prior and five days after and election.
For this and other questions about signage or land use, please contact Planning and Zoning at 585-336-6015.
- When are Town and County Taxes due?
Town and County tax bills are mailed January 1 of each year. Full payments without interest are due by February 10. If you would like to make installments, the first payment MUST be made by February 10. Additional payment schedule information is on the back of each bill.
- When are School taxes due?
School tax bills are mailed on September 1 of each year. Full payments without interest are due by October 1. If you would like to make installments, the first payment MUST be paid by September 15. Additional payment schedule information is on the back of each bill.
- Does the postmark on the envelope determine if the payment is on time?
Yes, if it is a postmark of the United States Postal Service. Pursuant to NYS Real Property Tax Law, a metered postmark is not valid.
- Who is responsible for the maintenance of public sidewalks?
The Town of Irondequoit is responsible for the maintenance and upkeep of public sidewalks.
- How do I report a pothole?
Although most roads in Irondequoit are owned and maintained by the Town, several are maintained by other jurisdictions. Please call the correct jurisdiction for proper service.
To report a pothole on Town roads, please call the Public Works Department at 585-336-6090.
For potholes on I-590, Rt. 104, and Empire Blvd., call the New York State Department of Transportation at 585-586-4514.
For potholes on Long Acre Rd (south of southside median curbline) and Seneca Avenue (west side, south of Long Acre), call the City of Rochester at 585-428-5990.
For pothole on County roads, call 1-800-pothole (1-800-768-4653) or please call the Monroe County Department of Transportation at 585-753-7700.
For a list of County roads, click here.
- How do I report a missing street sign or traffic sign?
Call the Irondequoit Department of Public Works at 585-336-6090.
- Is recycling really necessary and effective?
Most definitely. It helps keep our streets and neighborhoods free of litter, diverts thousands of tons of material from landfills each year, and helps lower property owners’ trash collection costs by reducing waste haulers’ tipping fees each year. Irondequoit is blessed with a beautiful environment. Recycling helps keep it clean and safe.
- I have questions on Refuse & Recycling in Irondequoit. Where can I get more info.?
You can view our list of Frequently Asked Questions about Refuse & Recycling in Irondequoit by clicking here.
- Who do I call to pick up a dead animal?
Town of Irondequoit Animal Control at 585-336-1052. (For dead animals on I-590, Rt. 104 and Empire Blvd., please call the New York State Department of Transportation at 585-586-4514.)
- Do I need a permit to replace, widen or repave my driveway?
Yes. Anytime work is done in the road or right of way (typically 10-15' off of the road edge) a permit is required - see 199 Row/Driveway form. If there is any doubt about the need for a permit, please call the Department of Public Works at 585-336-6033.
- Who do I call to report a traffic light malfunction?
Please contact the Monroe County Department of Transportation (DOT) at (585) 753-7700.
- My sewer is backing up. Can someone help me?
Possibly. Call the Operations Center at (585) 336-6090 24 hours a day. The town will send out a crew and will work on the issue if it is determined to be the town's responsibility.
- When will the Town Board meeting be aired on cable TV?
Please click here to check the online ICAT -Government Access (Time Warner Ch. 12, Digital Ch. 5.12) program guide for additional times. Past meetings can also be viewed online by clicking here. Call ICAT, 336-7273, for any programming questions.
- How do I go about arranging a public event at the Town Hall complex or in the community?
Please call the Parks and Recreation Department at 585-336-6086.
- Who is the Assessor?
The assessor is the official who estimates the value of real property within the Town of Irondequoit. This value is converted into an assessment, which is one component in the computation of real property tax bills.
- What does an Assessor do?
The assessor maintains the assessment roll, the document that contains every property assessment. To do this, the physical description, or inventory, and value estimate of every parcel of real property in the municipality is kept up-to-date. The property inventory is available for inspection by appointment before the filing of the tentative assessment roll. The assessor also records all transfers of property, process all exemptions and record and value all permits.
The assessment roll shows assessments and appropriate exemptions. Every year the roll, with preliminary, or tentative, assessments, is made available for public inspection. After the Board of Assessment Review (BAR) has acted on assessment complaints and ordered any changes, the tentative assessment roll is made final.
There are many other administrative functions performed by the assessor as well.
- New construction and major improvements to existing structures are inspected in order that the record of each property's physical inventory is current, and the appropriate improvements are assessed.
- The assessor also approves, and keeps track of, property tax exemptions. Senior citizen, STAR, veterans, agricultural and business exemptions are among the most common. The assessor reviews every transfer of real property in a municipality. The basic information on the buyer, seller, and sale price is reviewed for accuracy. Unusual conditions that may have affected the transfer, such as a sale between relatives, are also verified.
- This information is recorded on State Board of Equalization and Assessment form EA-5217 at the real estate closing. Corrections to this form are made by the assessor.
- State Board of Equalization and Assessment requires assessors to file an annual report on assessment changes. The Board also periodically appraises selected properties in each municipality for use in developing equalization rates. Assessors review these appraisals and submit evidence to support any disagreements on appraised values or property inventories.
- The Real Property System is a computer software package, created and maintained by the State Board of Equalization and Assessment that is designed to help perform assessment administration functions. It is available to assessors who have the necessary computer equipment, and allows them to electronically maintain the assessment roll and assessment-related records. Reports required by the State are systematically created from these records. Corrections to State form EA-5217 can also be sent to State Board of Equalization and Assessment on computer file. The Real Property System also includes computer assisted mass appraisal programs for value estimation and assessment update purposes, that assessors familiar with such techniques can employ.
- The assessor, by law, must be present at all public hearings of the Board of Assessment Review (BAR). The BAR may request the assessor to present evidence in support of tentative assessments being grieved by taxpayers. After meeting in private without the assessor, the BAR makes its decisions and orders any appropriate changes to the assessment roll before it becomes final. If assessment reductions are denied by the BAR, and property owners appeal to Small Claims Assessment Review, the assessor prepares evidence for those hearings.
- How is real property assessed?
Before assessing any parcel of property, the assessor estimates its market value. Market value is how much a property would sell for, in an open market, under normal conditions. To estimate market values, the assessor must be familiar with all aspects of the local real estate market.
A property's value can be estimated in three different ways. Property is compared to others similar to it that have sold recently, using only sales where the buyer and seller both acted without undue pressure. This method is called the market approach and is normally used to value residential, vacant, and farm properties. Then calculate what it would cost, using today's labor and material prices, to replace the structure with a similar one. If the structure is not new, the assessor determines how much it has depreciated since it was built. The resulting value is added to an estimate of the market value of the land. This method is used to value special purpose and utility properties, and is called the cost approach. Then analyze how much income a property, like an apartment building, a store, or a factory, will produce if rented. Operating expenses, insurance, maintenance costs, financing terms, and how much money owners expect to make on this type of property, are considered. This is the income approach.
Assessors with computer systems available to them can estimate values using these three approaches more efficiently than with paper, pencil, and calculator. Computer Assisted Mass Appraisal (CAMA) techniques are used to analyze sales and estimate values for many properties at once.
Once the assessor estimates the market value of a property, its assessment is calculated. New York State law provides that all property within a municipality be assessed at a uniform percentage of market value. The percentage can be five percent, 20 percent, 50 percent, or any other percentage, up to 100 percent. Everyone pays his or her fair share of taxes as long as every property in a locality is assessed at the same percentage of value. For example, a house with a market value of $100,000, located in a town that assesses at 15 percent of value, would have an assessment of $15,000. The assessment is multiplied by the tax rate for each taxing jurisdiction city, town, village, school district, etc. to determine the tax bills. (For further explanation of this process, see the pamphlet titled "How the Property Tax Works.").
- When and how can new homeowners apply for the STAR program?
Every year between November 1 and March 1. As a result of recent law changes, the STAR program is being reconstructed. New Star recipients will receive a check directly from New York State instead of receiving a property tax exemption. The amount of the benefit will be the same. To be eligible for a STAR check, new homeowners must register with NYS Tax Department at 518-457-2036 or by visiting www.tax.ny.gov
- When can I apply for the Enhanced (Senior) STAR program?
The year you turn 65. You must apply before March 1 of that year. For more information visit the NY Dept. of Taxation & Finance.
In the first year, use Form RP-467 Application for senior citizens' exemption from real property taxation.
In subsequent years, use Renewal Form RP-467-Rnw
Instructions are also available.
- When is grievance day?
Every year on the fourth Tuesday in May.
- Where can I go with questions?
The assessor is continually communicating with the public, answering questions, and dealing with concerns raised by taxpayers. Anyone can examine the assessment roll and property records at any time. However, between Taxable Status Day and the filing of the tentative roll, it should be done by appointment.
It is up to individual property owners to monitor their own assessments. This can be done online . Taxpayers who feel they are not being fairly assessed should meet with their assessor before the tentative assessment roll is established. In an informal setting the assessor can explain how the assessment was determined and the rationale behind it.
Assessors are interested only in fairly assessing property in their assessing unit. If your assessment is correct and your tax bill still seems too high, the assessor cannot change that. Complaints to the assessor must be about how property is assessed.
Taxpayers unhappy with growing property tax bills should not be concerned only with assessments. They should also examine the scope of budgets and expenditures of the taxing jurisdictions (counties, cities, towns, villages, school districts, etc.) and address those issues in appropriate and available public forums.
Informal meetings with assessors to resolve assessment questions about the next assessment roll can take place throughout the year. If, after speaking with your assessor, you still feel you are unfairly assessed, ask for the booklet, "What To Do If You Disagree With Your Assessment." It describes how to prepare and file a complaint with the Board of Assessment Review for an assessment reduction, and indicates the time of year it can be done.
- Does the Assessor have to be let into your home?
The New York State Assessors' Association pamphlet, "Understanding Assessments and Property Taxes," states: The assessor has a right to go to your front door and seek admittance (possibly he or she will only want to inspect the exterior of the house) but must leave the premises if asked to do so. If it is really inconvenient to allow an inspection at that time, tell your visitor just that and try to make an appointment for some other date. However, if you can spare the ten minutes or so that will usually be required, we urge that you allow it to proceed so that the information necessary for equitable assessment can be gathered. The pamphlet cautions property owners not to allow anyone into their homes without proper identification, preferably I.D. cards with photographs signed by an authorized town official. "No identification no entry!"
- Where are you located?
The headquarters of the Irondequoit Police Department is in the Public Safety Building behind Town Hall.
- How can I get a police report for myself?
With certain limitations, the Irondequoit Police Department can issue you a report if you were the victim or perpetrator of a crime.
- Are dogs allowed in local parks?
Dogs are not allowed on town property. There is a town ordinance.
- What is being served for lunch at the Community (Senior) Center?
Please click here to view the daily menu and event schedule.
- Where can I find a listing of programs and activities offered?
You can find a listing on the Parks & Rec website: https://www.irondequoitrec.com
- How do I register for sports, programs and activities?
Go to https://www.irondequoitrec.com and register for an account.
- When is the spray park at Eastman open?
Memorial Day - Labor Day (10am - 5pm daily) provided that the temperature is over 70 degrees.