FAQ - Code Enforcement

1. What department is responsible for code enforcement?
2. How should I file a complaint?
3. Why does it take so long for compliance?
4. How high is grass allowed to grow before a notice to mow is sent out?
5. How many unlicensed vehicles can you have on your property?
6. How long do people have to paint their houses?
7. Who is responsible for corrections of code violations, the owner of the premises or the tenant?
8. Do we need a certificate of compliance to live in our apartment?
9. How many smoke detectors are required in my apartment?

1.   What department is responsible for code enforcement?

The Department of Community Development.

2.  How should I file a complaint?

In person at Town Hall, or by calling Community Development at 585-336-6026.  A tracking number will be assigned to your specific complaint.  Your name and phone number will remain strictly confidential.  If the inspector requires additional information, he or she may contact you.  Complaint forms can be downloaded by clicking here .

3.   Why does it take so long for compliance?

Due process of the law:  A set amount of time is given to correct the violation.  This time begins upon the receipt of the notice of violation.  If, upon re-inspection, attempts to comply are in progress and the time frame is reasonable for the corrections needed, another re-inspection date will be assigned.  If the violation still exists with no attempt at compliance, a Court Appearance Ticket is issued.  Once the case reaches the Court, a Town Justice decides the outcome and time frame.

4.   How high is grass allowed to grow before a notice to mow is sent out?

Six inches.

5.   How many unlicensed vehicles can you have on your property?

No unlicensed or junk vehicles are allowed on a property at any time.  The unlicensed vehicles must be in an enclosed garage.

6.   How long do people have to paint their houses?

Thirty days, but it could be as much as six months depending on the Court’s discretion.  The seasonal nature of paint application is considered.

7.   Who is responsible for corrections of code violations, the owner of the premises or the tenant?

Generally, the person responsible for creating the violation is responsible.  Most sanitary conditions are the responsibility of the occupant/tenant.  Most structural and equipment deficiencies are the responsibility of the owner.

8.  Do we need a certificate of compliance to live in our apartment?

No.  NOTE: A certificate of occupancy is different than a certificate of compliance.  Certificates of occupancy are issued by the Department of Community Development after major or new construction is completed and inspected.

9.  How many smoke detectors are required in my apartment?

At least one WORKING smoke detector is required in every sleeping area of each living unit; in each room for sleeping purposes; and in each story within a dwelling unit, including basements and cellars.  In addition, a multi-story apartment building is required to have one WORKING detector at each landing level of staircases.  PLEASE check your detectors frequently!

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